Join an energetic and growing business
Collaborative, supportive, responsive, innovative and value led.
We’re fantastic to work with, we value all of our people
Who we are
Launched in July 2020, we ‘re a certification body that provides a range of services across a number of standards – this includes training, platforms and assessment/certification.
Our five core values are:
- Collaborative
- Innovative
- Responsiveness
- Supportive
- Value lead
We believe that having all five of these core values is what sets us apart from other certification bodies.
Our customer orientated approach means that our customers get a refreshing approach to their certification services. Our assessments are robust, impartial and thorough following UKAS standards
Why join us?
Current vacancies
Account Manager
[from £27,000 per annum + company benefits]
The Role
The role of Account Manager is a senior, client-facing position responsible for managing and developing key customer relationships across our certification services.
Building on the foundations of the Customer Service Administrator role, this position focuses on ownership, strategic account development, and proactive client engagement. The Account Manager will act as the primary point of contact for assigned clients, ensuring a high-quality service is delivered while identifying opportunities to improve customer experience, retention, and growth.
This role will also represent the business externally, including attending client meetings, delivering presentations, and supporting business development activity.
Location
Your normal place of work will be Quay Corner, Church Bank, Jarrow, Tyne and Wear, NE32 3HH. You may be expected to visit other geographical locations at the discretion of your job role or the management team. We will provide you where possible the means of travel arrangements in assistance.
Hours of work
Your normal working will be 37.5 hours within our operating hours of 8:00 to 17:00 Monday to Thursday and 8:00 to 16:00 on a Friday (37.5 hours per week), including a 30-minute lunch break which is unpaid each day.
Travel Requirements
Some travelling within the UK may be necessary for the performance of your duties.
Responsibilities
- Take full ownership of a portfolio of client accounts across multiple schemes
- Act as the primary relationship owner from onboarding through to recertification
- Proactively manage customer journeys to ensure smooth, efficient progression
- Build strong, long-term relationships with key stakeholders within client organisations
- Conduct regular review calls and meetings (remote and in-person where required)
- Attend client sites and external meetings, representing the company professionally
- Identify risks within accounts and take proactive steps to resolve issues
- Identify opportunities for account growth, upselling, and retention
- Support and guide customers through complex certification processes
- Ensure all client interactions and updates are accurately recorded in CRM systems
- Work closely with internal teams (operations, assessors, sales, marketing) to deliver a seamless service
- Support onboarding of new clients at a more complex or high-value level
- Assist in improving internal processes and customer journey efficiencies
- Provide mentoring or support to Customer Service Administrators where required
- Contribute to performance reporting and account insights
- Represent company values in all internal and external interactions
Skills, Knowledge and Qualifications
Essential
- Proven experience in account management, customer success, or a similar client-facing role
- Strong experience managing client relationships end-to-end
- Excellent communication and presentation skills
- Ability to confidently lead client meetings (virtual and face-to-face)
- Strong commercial awareness and ability to identify growth opportunities
- Experience working with CRM systems and multiple business tools
- Strong understanding of process-driven environments and quality standards
- Ability to manage multiple accounts and priorities effectively
- Driving license
- Highly confident communicator with strong interpersonal skills
- Professional and credible when representing the business externally
- Proactive and solutions-focused mindset
- Strong relationship builder with the ability to influence and engage
- High level of organisation and attention to detail
- Ability to manage complex situations and make decisions independently
- Resilient and adaptable in a fast-paced environment
- Strong sense of ownership and accountability
- Commercially aware with a customer-first mindset
How You’ll Work
- You’ll be fast, responsive, and solutions-focused
- You’ll take ownership of your workload and priorities
- You’ll focus on efficiency and getting things right first time
- You’ll stay calm under pressure and adapt quickly to changes
- You’ll work closely with others to keep operations running smoothly
- You’ll always look for ways to improve how we plan and deliver
Career Development
This role offers strong progression opportunities for the right person. As the business grows, there will be opportunities to move into more senior roles.
To apply, please send a copy of your CV and a covering letter to why you believe you would be a great asset to our business to hello@simplycertification.co.uk.
Customer Service Administrator
[From £25,600 per annum + company benefits]
The Role
The role of Customer Service Administrator will be to support our clients throughout the certification process across a range of standards. This is from initial customer onboarding to certification.
The successful applicant will be bright and be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.
Working with other members of the certification team, the Customer Service Administrator is a front-line role and will be the face of our company, therefore ensuring they are reflecting our brand values of being supportive, responsive, and collaborative.
Location
Your normal place of work will be Quay Corner, Church Bank, Jarrow, Tyne and Wear, NE32 3HH. You may be expected to visit other geographical locations at the discretion of your job role or the management team. We will provide you where possible the means of travel arrangements in assistance.
Hours of work
Your normal working will be 37.5 hours within our operating hours of 8:00 to 17:00 Monday to Thursday and 8:00 to 16:00 on a Friday (37.5 hours per week), including a 30-minute lunch break which is unpaid each day.
Travel Requirements
Some travelling within the UK may be necessary for the performance of your duties.
Responsiblities
- Answering Customer enquires via phone, email, social media and webchat
- Help to support the operations on a day-to-day basis
- Supporting the customer journey from inception until certification
- Onboarding of new clients against the scheme requirements, including new client application reviews
- Issuing sales proposals, quotations and invoices
- Customers follow ups for recertification
- Act as the client end to end support across the certification process
- Support the booking process as needed across the scheme, this involves assessor allocation and coordination of “at location” and remote assessments with customers who may have multiple sites
- Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly
- Creating of certification documentation and updating registration portals
- Support Marketing Executive as and when needed across campaigns
- Any other duties deemed necessary
Skills, Knowledge and Qualifications
- At least 3 years’ experience in a busy office environment
- Able to work across multiple systems such as Xero, Microsoft Applications and CRM systems
- An understanding of the importance of a Quality Management System and processes
- Excellent computer skills
Desirable
- Qualified to a Level 3 in a related discipline such as Business Administration
- Experience with Quality Management Systems
- Knowledge of Eco Industry
- Knowledge of relevant standards such as PAS, MCS, ISO
- Driving Licence
To apply, please send a copy of your CV and a covering letter to why you believe you would be a great asset to our business to hello@simplycertification.co.uk
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