Join an energetic and growing business
Collaborative, supportive, responsive, innovative and value led.
We’re fantastic to work with, we value all of our people
Who we are
Launched in July 2020, we ‘re a certification body that provides a range of services across a number of standards – this includes training, platforms and assessment/certification.
Our five core values are:
- Collaborative
- Innovative
- Responsiveness
- Supportive
- Value lead
We believe that having all five of these core values is what sets us apart from other certification bodies.
Our customer orientated approach means that our customers get a refreshing approach to their certification services. Our assessments are robust, impartial and thorough following UKAS standards
Why join us?
Current vacancies
Customer Service Administrator
Full-Time
£23,400 – £26,000
Head Office Based – Jarrow
Launched in 2020, we are a certification body that provides assessments, training and certification for ISO and PAS 2030 standards.
Our team is made up of industry experts, assessors, and support staff to ensure a smooth process to gain certification. Whether our clients are looking to gain certification for the first time or looking to transfer from another provider we will work with them to enable a seamless and enjoyable experience.
We pride ourselves on putting our customers first; making sure our customers enjoy the experience of working with us.
We are looking for more customer focused, bright and team spirited individuals to join our vibrant and fun team.
The Role
The role of Customer Service Administrator will be to support our clients throughout the certification process across a range of standards. This is from initial customer onboarding to certification.
The successful applicant will be bright and be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.
Working with other members of the certification team, the Customer Service Administrator is a front-line role and will be the face of our company, therefore ensuring they are reflecting our brand values of being supportive, responsive, and collaborative.
Responsibilities
- Customer handling and answering enquires via phone, email, social media and webchat
- Managing the customer journey from inception until certification ensuring each part of the certification process is adhered to.
- Onboarding of new clients against the scheme requirements, including new client application reviews.
- Managing the booking process as needed across the scheme, this involves assessor allocation and coordination of “at location” and remote assessments with customers who may have multiple sites
- Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly.
- Support New Business Development Executive on applications/leads as and when needed
- Support Marketing Executive as and when needed across campaigns
Qualifications
- Qualified to a Level 3 in a related discipline such as Business Administration
Experience, Knowledge, Skills and Competencies
It would be desirable for the Customer Service Administrator to be able to demonstrate:
- They have at least 3 year’s experience in a busy office environment
- Able to work across multiple systems such as Xero, Microsoft Applications and CRM systems
- An understanding of the importance of a Quality Management System and processes
- Demonstrate the ability to confidently communicate with internal and external stakeholders
- Confident in customer service handling and telephone enquiries
- Work at a fast pace whilst retaining high quality of work
To apply, send a covering letter and CV to
hello@simplycertification.co.uk
referencing “Job Role: Customer Service Administrator”.
ISO 9001/14001/45001 Lead Assessor
Full Time Employed
Competitive Salary (+ Car Allowance)
Currently Simply Certification are a UKAS accredited certification body for 17065 (PAS 2030 and MCS Certification).
We deliver ISO 9001, ISO 14001 and ISO 45001 assessments under a partnership agreement with another CB’s UKAS 17021 accredited scheme.
Due to our growth and expansion we are undergoing our own application with UKAS for 17021 so that we can provide our own accredited certification for these standards within the construction sector.
As part of this strategy we are continuing to grow our pool of contracted assessors whilst also looking to directly employ a Lead Auditor that is competent to deliver assessments for Quality, Health & Safety and Environmental Management System standards within construction.
For this particular role we are looking for someone who has had experience dealing with UKAS and who has been part of the process surrounding the CB’s management of compliance – as they will also be pivotal in helping us to secure and maintain the accreditation as our technical support team as well as delivering client assessments.
This is a unique opportunity to join a flourishing business that has grown significantly in the last two years and to be part of a thriving, positive and inspiring team.
Ideally we are looking for the following
- IRCA ISO Lead Auditor
- Prince, APM, Six Sigma
- Have a varied breadth of industry sector experience, ideally within Construction and Facilities Management
- Minimum of five years’ experience conducting certification audits
- Two additional years’ work experience in the operation or assessment of relevant Management Systems
- Experience working directly with UKAS
To apply, send a covering letter and CV to
hello@simplycertification.co.uk
referencing “Job Role: Lead Assessor”.
Technical Assessor(s) MCS and PAS 2030
Contractor Opportunities
We are looking for a number of assessors across the UK to join our team to provide head office and technical assessments for MCS, Insulation, Gas and Electrical installations under MCS and PAS 2030/35
The role
- Supporting the onboarding process with new customers
- Carrying out robust head office assessments either remotely or at client sites
- Assessing installations against PAS 2030/35 and/or MCS
- Delivering internal and external training
- Ensuring surveillance visits are maintained
- Supporting customer technical enquiries
- Supporting the onboarding and training process of new assessors
The individual
- Proactive and positive as well as being supportive with other team members
- Has an understanding of PAS 2030/35 and/or MCS
- Has had experience in assessing/technical monitoring
- Desirable to have the relevant qualifications for measures required
- Desirable to be qualified as a Retrofit Coordinator
- Desirable to have two years’ experience within Decarbonisation Industry
- Desirable to have two years’ experience inspecting, assessing or technical monitoring
To apply, send a covering letter and CV to
hello@simplycertification.co.uk
referencing “Job Role Technical Assessor “.
Management System/ISO Assessor
Contractor Opportunities
We are looking for a number of assessors across the UK to join our Management System team.
We are looking for cross competent auditors to help our customers streamline audit programs across the three standards.
Ideally we are looking for the following
- Relevant subject degree
- IRCA ISO Lead Auditor
- Prince, APM, Six Sigma
- Have a varied breadth of industry sector experience, ideally across the relevant EA industries
- Minimum of two years’ experience conducting certification audits
- Two additional years’ work experience in the operation or assessment of relevant Management Systems
To apply, send a covering letter and CV to
hello@simplycertification.co.uk
referencing “Job Role ISO Assessor”.
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