Join an energetic and growing business

Customer Service Administrator [£23,400 – £30,000 per annum]

The role of Customer Service Administrator will be to support our clients throughout the certification process across a range of standards. This is from initial customer onboarding to certification.

The successful applicant will be bright and be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.

Working with other members of the certification team, the Customer Service Administrator is a front-line role and will be the face of our company, therefore ensuring they are reflecting our brand values of being supportive, responsive, and collaborative

Location

Your normal place of work will be Quay Corner, Church Bank, Jarrow, Tyne and Wear, NE32 3HH. You may be expected to visit other geographical locations at the discretion of your job role or the management team. We will provide you where possible the means of travel arrangements in assistance.

Hours of work

Your normal working hours will be either 8:00 to 16:00 (37.5 hours per week) or 9:00 to 17:00 Monday to Thursday and 8:00 to 16:00 on a Friday (37.5 hours per week), including a 30-minute lunch break which is unpaid each day.

Travel Requirements

Some travelling within the UK may be necessary for the performance of your duties.

The role

The Customer Service Administrator is responsible for:

• Answering Customer enquiries via phone, email, social media, and web chat
• Help to support the operations on a day-to-day basis
• Supporting the customer journey from inception until certification
• Onboarding of new clients against the scheme requirements, including new client application reviews
• Issuing sales proposals, quotations, and invoices
• Customer follow-ups for recertification
• Act as the client end to end support across the certification process
• Support the booking process as needed across the scheme, this involves assessor allocation and coordination of “at location” and remote assessments with customers who may have multiple sites
• Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly
• Creating certification documentation and updating registration portals
• Support the Marketing Executive as and when needed across campaigns
• Any other duties deemed necessary

Skills, Knowledge & Qualifications

Essential

• At least 3 years experience in a busy office environment
• Able to work across multiple systems such as Xero, Microsoft Applications and CRM systems
• An understanding of the importance of a Quality Management System and processes
• Excellent computer skills

Desirable

• Qualified to a Level 3 in a related discipline such as Business Administration
• Experience with Quality Management Systems
• Knowledge of Eco Industry
• Knowledge of relevant standards such as PAS, MCS, ISO

The individual

Essential

• Demonstrate the ability to confidently communicate with internal and external stakeholders
• Work at a fast pace whilst retaining high-quality work
• Have excellent customer-facing skills and speak with confidence
• Demonstrate confidence and proactiveness
• Ability to develop working relationships with a wide range of people
• Able to demonstrate attention to detail
• Use of initiative to deal with enquiries and or problems
• Ability to follow procedures
• Courteous, positive disposition
• Strong customer service skills
• Ability to manage a varied and complex workload
• Flexible approach to working environment and a supportive team member
• Problem-solving and decision-making ability

To apply, send a cover letter and CV to

hello@simplycertification.co.uk

referencing “Customer Service Administrator”.